Frequently Asked Questions

  • Chevron down How do I make a reservation?
  • Answer: Reservations can be made online, by phone (910) 338-3134, and in-person at our Riverwalk shop. Reservations are not confirmed until paid in full. Some excursions require a minimum number of passengers and may be cancelled by our staff. In the event of such a cancellation, all fees are 100% refundable.

  • Chevron down What form of payments do you accept?
  • Answer: We accept payments by cash, check, or credit card (American Express, Discover, Visa, and MasterCard).

  • Chevron down Where are you located?
  • Answer: The Wilmington is located at 212 S. Water Street in downtown Wilmington, North Carolina. We are between Orange and Ann streets on the Cape Fear Riverwalk.

    Our mailing address is: 6415 New Haven Drive, Wilmington, NC 28411

  • Chevron down Do you offer parking?
  • Answer: Parking is available in the Public Parking Deck, lots, and on the street.

  • Chevron down I have a discount coupon. What is your policy on discounted seats?
  • Answer: Our policy is: Up to 10 tier one discounted seats are available on each cruise 24 hours prior to departure. Tier one discounted seats are those offered to a customer at a 50% discount.

  • Chevron down What should I bring on the boat?
  • Answer: Bring your camera, and any special needs that you may require.

  • Chevron down In the event of rain, will the trip still go on?
  • Answer: We are fully enclosed and rain does not normally prevent departure. However, it is at the Captain’s discretion to cancel based on weather conditions.

  • Chevron down Is there a restroom on board?
  • Answer: Yes. We have a restroom available on board and it is handicap accessible.

  • Chevron down What is your cancellation policy?
  • Answer: Customers will receive a full refund with 24 hours notice of cancellation. If a private charter cancellation must be 2 weeks prior to scheduled cruise. Customers will also receive a full refund in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.

  • Chevron down Do you allow pets?
  • Answer: It is up to the Captain’s discretion, we try to be pet-friendly, but it is up to the passengers on the boat.

  • Chevron down Do you allow strollers?
  • Answer: No, we do not allow strollers, but we can keep them in the shop while you cruise.

  • Chevron down Do you allow wheelchairs?
  • Answer: Yes, we allow wheelchairs and we are handicap accessible with some restrictions

  • Chevron down Can we bring our own food and beverages?
  • Answer: We offer snacks and a full bar is available (soda, water, beer, wine, and mixed drinks). No coolers allowed.

  • Chevron down Do you offer private group charters?
  • Answer: Yes. We offer a variety of private charters for corporate events, wedding receptions, and special occasions. Please call for more information & pricing  910-632-4095.

  • Chevron down We want to have an on-board wedding ceremony. Is the Captain authorized to marry us?
  • Answer: The Captain is  allowed to perform the ceremony

Wilmington Water Tours
Phone 910-338-3134
Map Marker

212 South Water Street Wilmington, NC 28401